Loan Servicing Associate
Position Goals:
Perform a variety of back-office loan operations functions.
Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures.
The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.
Essential Duties and
Responsibilities:
Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
Provide guidance as it relates to established loan processes and procedures.
Research questionable / incorrect transactions to complete resolution and minimal customer impact.
Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
Maintain Core processing system as needed.
Produce and validate checks requested daily of loan operations.
Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
Maintain contents of physical files in the file room for all new, modified and closed loans.
Position Requirements:
Education -High school diploma or equivalent (GED).
Experience -Six (6) months of financial service, customer service, or related processing experience.
Physical -Must be able to lift up to 50lbsExtended sitting for up to 3 hours at one timeAbility to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.
Preferred Requirements:
Prior banking experienceExperience with Microsoft Outlook, Excel, and WordEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Banking Services Curiosity Customer Service Filing Loans Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
Perform a variety of back-office loan operations functions.
Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures.
The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed.
Essential Duties and
Responsibilities:
Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
Provide guidance as it relates to established loan processes and procedures.
Research questionable / incorrect transactions to complete resolution and minimal customer impact.
Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
Maintain Core processing system as needed.
Produce and validate checks requested daily of loan operations.
Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
Maintain contents of physical files in the file room for all new, modified and closed loans.
Position Requirements:
Education -High school diploma or equivalent (GED).
Experience -Six (6) months of financial service, customer service, or related processing experience.
Physical -Must be able to lift up to 50lbsExtended sitting for up to 3 hours at one timeAbility to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.
Preferred Requirements:
Prior banking experienceExperience with Microsoft Outlook, Excel, and WordEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Banking Services Curiosity Customer Service Filing Loans Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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